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Refund Policy

Last updated: October 2026

RestaurantBS is a monthly subscription. Here is exactly how cancellations, renewals and refunds work.

01 — Cancelling

You can cancel your subscription at any time from Billing inside the app. Cancellation stops the next renewal; your restaurant keeps full access until the end of the period you have already paid for. We don't charge cancellation fees.

02 — Refunds

  • First 14 days: if you are a new customer and the service doesn't work for you, contact us within 14 days of your first payment for a full refund.
  • Renewals: if you were charged for a renewal and no longer want the service, contact us within 7 days of the charge; if you haven't meaningfully used the service in that period, we will refund it.
  • Later than that: subscriptions already used are not refundable, but cancelling always stops future charges.

03 — Failed payments

If a payment fails, we will retry and notify you. After repeated failures the account may be paused; your data is kept and restored once the payment is settled.

04 — How to request a refund

Contact us through the in-app support chat or reply to any invoice email, and we will process approved refunds back to your original payment method within 5–10 business days.